Terms of Service

Last Updated: October 11, 2026

Welcome to Orthorive (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website https://orthorive.com and all services, tools, and products provided through our online store.

By visiting our site or purchasing a product from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including any additional terms, conditions, and policies referenced herein or available by hyperlink.

Please read these Terms carefully before accessing or using our store.

1. General Conditions & Eligibility

• By agreeing to these Terms, you represent that you are at least the age of majority in your state or country of residence.

• We reserve the right to refuse service to anyone for any reason at any time.

• You understand that your content (excluding payment card information) may be transferred unencrypted over various networks to meet technical requirements. All credit card and payment data is encrypted via Secure Sockets Layer (SSL) technology.

2. Products, Pricing & Accuracy

• Product Descriptions: We make every effort to display the colors, features, and details of our products as accurately as possible. However, actual display colors may vary depending on your device settings.

• Price Changes: Prices for our products are subject to change without prior notice.

• Multi-Currency Display: Prices may be displayed in your local currency. Final transactions are processed via Shopify Payments or integrated gateways in the selected or base currency. Any minor variance in billing due to daily foreign exchange rates applied by your bank is the buyer's responsibility.

• Errors & Omissions: We reserve the right to correct any errors, inaccuracies, or omissions in pricing, descriptions, or availability, and to cancel orders if any information is inaccurate at any time without prior notice.

3. Orders, Payments & Billing

• Order Acceptance: We reserve the right to refuse, limit, or cancel any order placed with us. Limits may apply to orders placed by the same customer account, credit card, or shipping address.

• Account Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

• Payment Processing: Payments are securely processed through Shopify Payments, Stripe, PayPal, or other authorized gateways. By placing an order, you authorize us to charge your selected payment method for the total amount.

4. Shipping, Delivery & Customs Duties

• Fulfillment & Shipping: Shipping times vary depending on the destination country and stock availability. Estimated delivery timeframes are outlined in our Shipping Policy.

• Customs & Import Duties: For international orders delivered outside our primary hub, shipments may be subject to local import duties, customs taxes, or clearance fees levied by your destination country. Unless explicitly charged at checkout, all applicable duties and taxes are the responsibility of the customer.

• Delivery Risks: While we partner with reliable carriers (such as Royal Mail, Evri, DHL), Orthorive is not responsible for postal delays caused by customs clearance procedures or extreme weather events.

5. Damaged Goods, Returns & Refund Policy

Your rights regarding cancellations, returns, and damaged products are detailed in our Refund and Return Policy:

• Damaged or Defective Items: If you receive a damaged or broken item, you must notify us within 30 days of delivery and provide a short video clip showing the defect/damage along with the shipping label. Verified damaged items will be replaced or fully refunded.

• Change of Mind (14-Day Right of Cancellation): In accordance with UK distance selling laws, you may request a return within 14 days of receiving your item if you change your mind. Products must be unused, in their original condition, and in original packaging. The customer is responsible for return shipping costs.

6. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

• For any unlawful purpose or to solicit others to perform illegal acts.

• To violate any international, federal, provincial, or local regulations, rules, or laws.

• To infringe upon or violate our intellectual property rights or the rights of others.

• To submit false or misleading information.

• To upload or transmit viruses or any other type of malicious code.

• To collect or track the personal information of others or spam, phish, or crawl our site.

7. Intellectual Property

All content on this site including text, graphics, logos, images, digital downloads, and website code is the property of Orthorive or its content suppliers and is protected by international copyright, trademark, and intellectual property laws.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Orthorive, its directors, officers, employees, suppliers, and service providers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost data, or replacement costs, arising from your use of any of the service or products procured using the service.

9. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles.

10. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

11. Contact Information

Questions about the Terms of Service should be sent to us at:

• Brand Name: Orthorive

• Email: support@orthorive.com

• Operating Hours: Monday – Friday