Refund and Return Policy

 

30-day money-back guarantee
We want you to be happy with your order. If you're not satisfied for any reason, email support@orthorive.com within 30 days of delivery with your order number and we'll refund you in full. You don't need to send the product back

This guarantee is limited to one refund without return per customer, delivery address or payment method. If we've already given you a refund without return, any later refund request will follow the cancellation process below

Your right to cancel
Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of receiving it, without giving a reason. To cancel, email support@orthorive.com with your order number. Our 30-day guarantee above is in addition to this right and does not affect it

Faulty, damaged or incorrect items
If your item arrives faulty, damaged or is not what you ordered, email support@orthorive.com within 30 days of delivery with your order number, a short description of the problem and a photo or short video. We'll offer you a replacement or a full refund. This does not affect your statutory rights under the Consumer Rights Act 2015

How refunds are paid
Once your refund is approved, we'll send it to your original payment method within 14 days. Your bank may take a few extra working days to show it in your account

Questions
Our support team replies to every e-mail within 24 hours,

Monday to Friday

 E-mail: support@orthorive.com