Shipping policy

The products presented in our store are dispatched directly from our international suppliers to your address. Your order will be dispatched shortly after Payment Confirmation and Logistics Processing.

Delivery Times

  • Average Delivery Time: Our average delivery time is 5 to 25 working days after the product has been dispatched.

  • Note: Because we source our products globally to ensure the best quality and prices, shipping times may vary depending on local customs clearance.

Payment Confirmation & Logistics Processing

  • Payment Confirmation: Depending on your payment method (credit card, debit card, or digital wallets), confirmation can take between 1 and 3 working days.

  • Order Processing & Tracking: Once payment is confirmed, your order goes into logistics processing. You will receive your tracking code via email within 8 working days.

Upon Delivery

It is important to inspect your package at the time of delivery. If the packaging is damaged or shows signs of tampering, please refuse the delivery and contact our Customer Support team immediately.

Failed Delivery Attempts

Our courier partners will make up to three consecutive attempts to deliver your package. If the delivery fails due to an incorrect address provided at checkout or if no one is available to receive the package after three attempts, the order will be returned to our fulfillment center.

  • Please note that the cost of re-shipping the package in these circumstances will be the responsibility of the customer.

Have a question?

If you have any questions about your order or need assistance with your tracking details, please send us an email. Our dedicated team is always here to help.

  • 24/7 Support: Reach out to us at support@orthorive.com — we typically respond within a few hours.