Shipping policy

 

Dispatch

Orders are dispatched within 1–2 working days after payment is confirmed. You'll receive an email with your tracking link as soon as your order is on its way.

Delivery time

 Delivery to the UK takes up to 14 working days from dispatch. Our products are sent from our international fulfilment partners, so delivery times can occasionally vary, for example during peak seasons or customs checks.

Taxes and fees

The price you see at checkout is the price you pay. You won't pay any extra fees on delivery.

Delivery problems

 If your order hasn't arrived within 14 working days of dispatch, or your tracking hasn't updated for 7 days, email support@orthorive.com with your order number and we'll look into it straight away. If your parcel is lost, we'll send a replacement or give you a full refund.

Please make sure your delivery address is correct when you place your order. If a parcel is returned to us because of an incorrect address, we'll contact you to arrange re-delivery.

Questions Email support@orthorive.com and our support team will get back to you within 24 hours, Monday to Friday.